fuj9 Privacy Policy

This Privacy Policy ("Policy") is issued by fuj9 ("fuj9", "we", "us", "our"), the operator of the online gaming platform accessible at https://fuj9.io and its associated subdomains and mobile applications (collectively, "the Platform"). This Policy describes how fuj9 collects, processes, stores, shares, and protects the personal data of individuals who access or use the Platform ("you", "your", "the Player").

fuj9 is committed to processing personal data responsibly and in accordance with the international data protection standards applicable to our operations. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the fuj9 Platform.

By accessing or using the fuj9 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact our support team to request account closure. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and fuj9.

fuj9 collects personal data through a variety of channels in the ordinary course of operating the Platform. The categories of personal data we collect are described in the table below, along with the primary source and context of collection for each category.

fuj9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, data concerning health (beyond what is strictly required for responsible gaming assessments), or data concerning sexual orientation.

fuj9 uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons stated at the time of collection without first obtaining your consent.

• Account Management: To create, maintain, and administer your fuj9 player account, including verifying your identity, managing your preferences, and processing account closure requests.
• Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and SureCash, and to maintain accurate financial records associated with your account.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, age verification obligations, and any other legal duties applicable to fuj9 as a gaming operator.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other forms of misconduct that could harm players or the integrity of the Platform.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling and to apply responsible gaming tools — such as deposit limits, session limits, and self-exclusion — when requested by the player or when required by our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our live chat and email support channels.
• Service Improvement: To analyse aggregated and anonymised usage data to improve the design, features, and performance of the fuj9 Platform. No individual player is identified in these analyses.
• Marketing Communications: To send you promotional offers, bonus notifications, and tournament updates via email or push notification, where you have provided explicit consent. You may withdraw this consent at any time through your account settings or by contacting support.
• Dispute Resolution: To investigate and resolve disputes relating to game outcomes, transaction records, or bonus calculations, using gaming logs and financial records as evidence.

fuj9 does not engage in automated decision-making or profiling that produces legal or similarly significant effects on individual players without human review. Where automated systems flag an account for review (e.g., for AML screening or bonus abuse detection), a trained member of our compliance team reviews the case before any consequential action is taken.

fuj9 processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and fuj9 — specifically, to operate your account, process bets, and handle financial transactions. Without this processing, fuj9 cannot provide the services you have contracted for.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including AML laws, KYC obligations, age verification requirements, and record-keeping mandates applicable to online gaming operators.
• Legitimate Interests: Processing is necessary for fuj9's legitimate business interests, including fraud prevention, Platform security, service improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights. fuj9 conducts a balancing assessment before relying on this basis.
• Consent: For marketing communications and optional personalisation features, processing is based on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

fuj9 does not sell, rent, or trade your personal data to any third party for commercial gain. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose of sharing.

• Payment Service Providers: We share financial transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay, SureCash) and, where applicable, banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) solely for the purpose of processing your deposits and withdrawals in BDT.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive pseudonymised player identifiers (not your full name or contact details) for the purpose of game session management, fairness auditing, and jackpot administration.
• Identity Verification Partners: We engage specialised KYC and AML service providers to verify player identities and screen against sanctions lists. These providers receive identity documents and are bound by strict data processing agreements.
• Technology Infrastructure Providers: Our hosting, database, and security infrastructure providers may process personal data as part of their service delivery. All such providers are subject to data processing agreements that restrict their use of the data to the provision of the agreed service.
• Legal and Regulatory Authorities: fuj9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when fuj9 reasonably believes that disclosure is necessary to protect the rights, property, or safety of fuj9, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of fuj9's business, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom fuj9 shares personal data are required to implement appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

fuj9 uses cookies and similar tracking technologies on the Platform to ensure the website functions correctly, to remember your preferences, and to analyse how the Platform is used. A cookie is a small text file placed on your device by a web server. The cookies fuj9 uses fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, setting your preferences, or filling in forms. Without these cookies, core Platform services cannot be provided.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This information is used to improve the Platform. All data collected is aggregated and does not identify individual users.
• Functional Cookies: These cookies allow the Platform to remember choices you have made — such as your preferred language display or the state of your account settings — to provide a more personalised experience.
• Session Management Cookies: These cookies maintain the integrity of your active gaming session, ensuring that your bets, game state, and account balance remain consistent throughout your session.

fuj9 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of building advertising profiles or retargeting you on other websites. Most web browsers allow you to control cookie settings through the browser's privacy options. However, disabling strictly necessary cookies may impair your ability to use the Platform effectively.

fuj9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply to each category of personal data:

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with fuj9's data disposal procedures. Anonymised data — which can no longer be linked to an identifiable individual — may be retained indefinitely for statistical and analytical purposes.

fuj9 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect evolving security standards and emerging threats.

• Encryption in Transit: All data transmitted between your device and the fuj9 Platform is protected using 256-bit SSL/TLS encryption. Connection security is validated by our SSL certificate, which can be verified in your browser's address bar.
• Encryption at Rest: Sensitive personal data stored in fuj9's databases — including identity documents, financial identifiers, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within fuj9's systems is governed by role-based access control (RBAC). Only authorised personnel with a demonstrable business need are permitted to access personal data, and all access is logged and audited.
• Password Security: Player passwords are stored as salted cryptographic hashes. fuj9 staff cannot retrieve your password in plain text. If you forget your password, a reset process is initiated rather than a retrieval.
• Intrusion Detection: fuj9 operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.
• Third-Party Security Audits: fuj9's security infrastructure is subject to periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fuj9 will notify affected players without undue delay, describing the nature of the breach, the data affected, and the steps fuj9 is taking to address it.

While fuj9 takes all reasonable steps to protect your personal data, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your fuj9 account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Subject to applicable law, you have the following rights with respect to the personal data fuj9 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt, and where requests are complex or numerous, we will notify you of any extension to that period.

• Right of Access: You have the right to request a copy of the personal data fuj9 holds about you, together with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data fuj9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections can be made directly through your account settings without contacting support.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to exceptions — for example, fuj9 may be required to retain certain data to comply with legal obligations, even if you request deletion.
• Right to Restrict Processing: You have the right to request that fuj9 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where fuj9 relies on legitimate interests as the legal basis. fuj9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The fuj9 Platform is strictly for adults aged 21 and above. fuj9 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians are encouraged to use parental control software and to monitor their children's access to devices and internet services. If you believe that a minor has registered an account on fuj9 or has accessed the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

fuj9 operates as an internationally licensed platform. As a result, some of the personal data we collect may be transferred to, stored, or processed in countries outside Bangladesh. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed by fuj9's compliance team.
• Requiring all recipients of international data transfers to enter into data processing agreements that impose obligations equivalent to those fuj9 itself observes under this Policy.
• Applying supplementary technical measures — such as end-to-end encryption — where the destination country's legal framework does not provide equivalent protection to that available in more strictly regulated jurisdictions.

If you would like more information about the specific safeguards applicable to your personal data in the context of international transfers, please contact our support team at [email protected].

fuj9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy — meaning changes that significantly affect the way we collect, use, or share your personal data — we will provide you with advance notice of at least 14 days before the amended Policy takes effect. Notice will be given via email to your registered address and via a prominent notification on the Platform.

For minor or administrative changes — such as corrections of typographical errors or clarifications that do not affect the substance of our data practices — we may update the Policy without providing individual notice, but we will always update the "Last Reviewed" date at the top of this document.

Your continued use of the fuj9 Platform following the effective date of any amended Policy constitutes your acceptance of the changes. If you do not agree with the amended Policy, you must cease using the Platform and request account closure before the effective date. The most current version of this Policy is always available at https://fuj9.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fuj9 processes your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by fuj9's compliance and data protection team.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 2 business days for general enquiries; within 30 days for formal data rights requests
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" so your message is routed to the correct team

fuj9 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response to your enquiry or data rights request, you have the right to escalate the matter through the appropriate legal channels available in your jurisdiction.